Delete your SchoolOS account
You sign in to SchoolOS with your Singnet account — the same account used across all Singnet apps. So you have two choices. You do not need to reinstall or sign in to the app to make either request.
Keeps your Singnet account active for other apps; removes your SchoolOS access and personal data. Email support@mail.singnet.in from your registered email (or mentioning your registered mobile number) with the subject “Delete my SchoolOS data”. We verify your identity with a one-time passcode (OTP) before we proceed.
Deletes your identity and personal data across all Singnet apps. Use the Delete your Singnet account page.
What Option 1 deletes
Once verified, we delete or irreversibly anonymise your SchoolOS personal data:
- Your SchoolOS profile and access;
- Personal data we hold for you specifically within SchoolOS.
Your Singnet login (name, email, phone, password) is kept so you can keep using other Singnet apps. To remove that too, use Option 2.
What may be retained, and why
SchoolOS is used by institutes to manage their students and staff. Some records are owned and controlled by your institute, not by you, and certain records must be kept to meet legal and accounting obligations. These are retained or anonymised rather than deleted:
- Academic records (attendance, exam/test results, homework) belonging to your institute — we de-link them from your identity where possible and refer the request to your institute, which is the data controller;
- Financial records (invoices, payments, refunds) that we are required to retain for legal/audit purposes for the period required by law;
- Minimal records needed to confirm the deletion itself.
If you want institute-owned academic records removed, please also contact your institute administrator.
Timing
We action verified requests within 30 days. Data in encrypted backups is purged within the backup retention window (up to 30 days), after which it cannot be restored.
Questions
See our SchoolOS Privacy Notice and the company Privacy Policy, or email support@mail.singnet.in.